One of the largest debt-collection agencies operating in Ireland has been hit with an IT outage leading to its online systems being impaired.
Cabot Financial was founded in 2007 and describes itself as Ireland’s “leading ethical acquirer and manager of consumer debt.”
The company, which is regulated by the Central Bank of Ireland, works with over 80 Credit Unions across the country, offering collections for written off debt, legal solutions and early arrears portfolio management.
A message on the company’s website stated: “We are currently experiencing technical difficulties and you may not be able to contact us.
“For mortgage customers, our telephone lines are now operational. You may experience longer than usual wait times to speak with our agents.
“For all other customers, please bear with us whilst we work to address the situation and re-open telephone lines.”
It added that it was “fully committed to minimising detriment” to customers, adding that it was “working to ensure any payment arrangement and Central Credit Register impacts are appropriately addressed.”
Speaking to the Irish Examiner, a spokesperson for the Central Bank of Ireland said: “The Central Bank is aware of an issue that Cabot is dealing with.
“We have been engaging with the firm and will continue to do so.”
Cabot Financial did not respond to media queries from the Irish Examiner.