Deliveroo Ireland has condemned assaults against delivery riders after a number of workers highlighted the problem of xenophobic abuse and attacks in recent months.
Helen Maher, Regional Director for Ireland at Deliveroo, said the company is appalled and concerned by recent “horrendous” assaults against riders in Ireland.
“No one should ever face abuse simply carrying out their work or being on the road and we will continue to call on authorities for better protections and do everything we can to create a safer environment for our riders,” Ms Maher said.
Deliveroo has launched a new rider respect charter, pledging positive relationships between restaurants and riders.
The charter aims to create a more respectful and professional environment while also helping the delivery process to run more smoothly.
It sets out a number of criteria and principles which both riders and restaurants agree to abide by and is expected to enhance working conditions, reduce wait times and promote smoother interactions between all parties.
The charter encourages open communication and patience, and calls for access to facilities to be permitted where applicable.
Dozens of national restaurants and prominent independent restaurants have signed up to the charter, including Elephant & Castle, Yeeros, Wowburger, Mad Egg and Dash Burger.
It was developed in response to direct feedback from riders, and from restaurant and grocery partners.
“The respect charter is about more than just setting guidelines; it’s about establishing a culture where all interactions between our riders and partners are respectful, efficient and positive,” Ms Maher said.