There will be a focus on expansion by introducing multilingual positions in Spanish, German, and French, with the aim of encouraging diverse talent to join the company and improving consumer relations.
ResultsCX Ireland, a customer experience management company (CXM), has today (29 July) announced the creation of 200 new jobs, amid the recent doubling of its workforce from 150 to 300 people. The company aims to bring its number of Ireland-based employees up to 500 people by the start of the coming year.
The US multinational has its Irish headquarters in Co Cork and supports banking, financial services and insurance (BFSI), fast-growing technology, telecommunication, digital media and utility companies across EMEA, APAC and North America.
Following the acquisition of Zevas Communications, a Cork-based CXM company, in August of 2023, ResultsCX doubled its workforce to 300 people, generating 150 new sales roles in Ireland’s fintech sector.
The company also recently acquired UK complaint management, remediation, and fraud resolution firm Huntswood, in order to expand its global operations and further position itself as a valuable CXM partner for Irish businesses.
The company has not revealed the departments in which the new jobs will be based however, it has been stated that there will be a focus on multilingualism, with positions in Spanish, German and French to be opened up.
Rajesh Subramaniam, the CEO and managing director of ResultsCX, commented on the importance of the EMEA region to ResultsCX’s success, citing jobs creation across Ireland and the UK as a sign of the company’s commitment to driving growth for multinationals in Europe.
Ireland’s EU commissioner-designate Michael McGrath, TD, congratulated the team on a widely successful year of operations in Ireland, “marked by substantial growth and more job opportunities in the pipeline”.
He said it is exciting to see a company such as “ResultsCX recognise Ireland’s potential, not only for its highly qualified workforce but also for the abundant growth opportunities available. The company is already making a very important economic contribution to this region, in turn helping strengthen our local communities,” said McGrath.
The managing director for the UK and Europe at ResultsCX, Siddharth Parashar said “approaching our first anniversary in Ireland, we are impressed by the skill and dedication of the local workforce. We extend our gratitude to the Irish government and people for their warm welcome.”
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