Journeycall, part of the ESP Group, is proud to announce its successful inclusion on the Office of Government Procurement (OGP) Framework for Managed Business Process Support Services in Ireland.
This achievement underscores The ESP Group’s commitment to delivering exceptional customer service and business process support solutions to a wider audience.
The OGP leads on public procurement policy and procurement reform in Ireland and also acts as a central purchasing body, with responsibility for providing an extensive range of centralised arrangements (known as Framework Agreements).
These arrangements help public service bodies buy commonly procured goods and services easily, efficiently and in compliance with public procurement regulations.
Journeycall’s inclusion in this framework positions the company as a key supplier for Irish public bodies, with opportunities to bid on a wide range of service contracts over the next two years.
The framework covers the provision of Contact Management and Related Administrative Services, including incidental services, for example:
- Customer Relationship Management (CRM)
- Market Survey Services
- Postal and Mail Handling Services
- Payments Processing
- Appointments Scheduling Services
- Data and Document Management Services
Journeycall’s place on the framework will allow the company to bid for opportunities with contract values ranging from €50,000 to over €15 million.
“We are thrilled to have secured a place on this highly competitive framework,” said Theresa Lawson, CEO of The ESP Group.
“This is a testament to our proven track record in delivering exceptional managed business process support services. It opens exciting opportunities for us to collaborate with public bodies in Ireland, further showcasing the expertise and dedication of our team.”
The framework agreement will run for an initial period of 24 months, during which Journeycall will have the opportunity to support Irish public bodies in delivering innovative, efficient, and customer-focused solutions.
ESP Group have offices in Arbroath, Scotland, and Hull, England. To find out more visit https://the-espgroup.com/.